Job Description

Job DescriptionJob DescriptionIDOL RIDGE WINERY is looking for a Team Lead who brings great energy, strong leadership, and a genuine love of hospitality!

You’ll be the person who keeps the team moving, the guest experience flowing, and the good vibes going — all while helping create a memorable experience.If you’re a natural leader who knows how to rally a team, solve problems with a smile, and isn’t afraid to get your hands a little dirty, we’d love to meet you. Essential Job Functions:Manages all customer service aspects relating to tasting room operationsEnsures that employees effectively and appropriately carry out the company’s customer service policies and proceduresGeneral upkeep of the tasting roomEnsures a safe and working customer experience environment by facilitating safe working behaviors of the team.Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, and weeding)Monitors info@ and responds to email inquiries promptlyCoordinates the winery reservation details with guestsResponsible for the Financial Results of the tasting room:Managing store operation procedures per company guidelines, ensuring accurate inventory procedures and levels, payroll, opening and closing procedures, money handling, cash control procedures, tracking and reporting of the tasting room expenditures, all square functions, etc.Perform all duties with the highest standard of quality and cleanlinessManage all aspects of shipping, ensure shipping products are stocked, and communicate any shipping material needsQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Dedication to providing exceptional customer serviceGood communication skills and strong interpersonal and conflict resolution skillsExceptional team-building capabilityStrong business math and accounting skillsStrong analytical/decision-making skillsComputer literacy, including experience with POS systemGeneral knowledge of Microsoft Office and Google SuiteWine knowledge is helpful but not requiredMust have some retail experienceEducation/Experience:Must have a degree in business or two years’ experience, including Profit & Loss responsibility.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and taste or smell. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl, and talk and hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 40 pounds.Work Schedule:This position will require you to be available days, nights, weekends, and to have the flexibility to work at our other locations when needed, including on- and off-site events.

Job Tags

Work at office, Night shift, Weekend work

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