Job Description

Key Responsibilities

• Answer incoming catering calls and respond to customer inquiries regarding menu offerings pricing availability and order status.
• Take and enter catering orders accurately into the FoodStorm catering management system.
• Process order changes cancellations and special requests.
• Monitor and respond to catering emails in a timely and professional manner.
• Confirm order details with customers and assist with issue resolution.
• Coordinate with store catering teams to ensure accurate order fulfillment.
• Support online order management and follow up on customer requests as needed.
• Maintain accurate customer and order records.
• Assist with billing inquiries and payment-related questions.
• Provide a positive professional customer experience on every interaction.

Qualifications

• HS Diploma or GED Equivalent
• Minimum 1-2 years previous call center customer service hospitality retail or administrative experience.
• Candidate must have working knowledge of MS office email and teams.
• Strong customer service and telephone communication skills.
• Excellent written communication skills including email correspondence.
• Comfortable with data entry and working in multiple computer systems simultaneously.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Experience with catering food service or order management software is a plus but training will be provided.

This position is customer service and administrative in nature and plays a critical role in supporting catering operations across multiple store locations.

Required Experience:

IC

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