Job Description

**This posting is for external candidates. YNHHS employees- This job posting can be utilized to refer external candidates to support the Employee Referral Bonus Program.

Yale New Haven Hospital currently has amazing opportunities available, in various adult inpatient units, for Patient Care Associates. Please apply to this job posting if you are interested in either Full-time, Part-time, or Per diem jobs for any shift (Day/Evening/Night).

Candidates who are hired into positions which are 32 hours and above will qualify for the PCA/PCT Registered Apprenticeship Program

Under the supervision of the Patient Services Manager and the direction of the Clinical Nurse, performs specific duties that support patient care. These duties include direct and indirect patient care activities which are essential to providing comprehensive care to patients. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.

EDUCATION

A minimum of a high school diploma or GED; and CNA or other educational equivalent, i.e. Medical Assistant, Phlebotomy Technician, Student Nurse who has completed one semester of clinical experience. Additional experience preferred will be specified depending on placement.

Either (A) Two (2) years relevant direct patient care experience as dictated by placement. or (B) Education as stated above. All candidates must successfully complete the Patient Care Associate Competency Based Training and Practicum and unit specific competencies, including age-specific competencies.

SPECIAL SKILLS

Demonstrated ability to communicate effectively with patient, families, peers, and supervisor. Must display the ability to prioritize and adjust work plans based on the needs of the patient, the unit, and the patient care team. Must display the ability to accept direction and work as a member of a unified team. CPR required.

PHYSICAL DEMAND

Able to lift a minimum of 40 pounds. Ability to perform tasks of physical endurance and dexterity as required by placement. Consistent use of proper body mechanics.

Yale New Haven Hospital offers a voluntary residency for all new Patient Care Associate hires. This 12-month program is designed to develop a highly skilled PCA/PCT workforce to improve greater patient outcomes and impact quality of healthcare at Yale New Haven Health System.

Highlights of the Program:

• On the job training for you
• Provide safe space for your learning and growth
• In depth knowledge of hard skills required for your position
• Soft skills learned can be applied to any job

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