Job Description

Job Description

Job Description

Description

About Us:

At Fresh Form Draft, we're committed to creating innovative marketing strategies. As an Call Center Customer Service Agent , you'll play a key role in supporting our marketing efforts and contributing to the success of our brand.

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will play a crucial part in delivering exceptional customer service to our clients while effectively addressing their concerns and inquiries. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for helping others. As a Call Center Customer Service Agent, you will be responsible for handling inbound and outbound calls, managing customer account information, and troubleshooting issues to ensure customer satisfaction.

Company: Fresh Form Draft
Location: San Antonio
Salary: $35,000 to $47,000 per year
Schedule: Full Time, Monday to Friday
Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information to customers regarding products, services, and policies.
• Resolve customer complaints and issues promptly and effectively.
• Document customer interactions in the database for future reference.
• Collaborate with team members to enhance customer service and team performance.
• Identify and escalate priority issues to designated departments when necessary.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.

Qualifications

• High school diploma or equivalent; additional education or certifications are a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations and manage conflicting priorities.
• Proficient in using computers and handling multiple software applications.
• Flexible availability, including evenings and weekends, if required.

Benefits

• Competitive weekly salary, dependent on experience and qualifications.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for career growth and professional development.

Job Tags

Full time, Monday to Friday, Flexible hours, Afternoon shift

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