Summary The Brand Ambassador represents the Maison in a multichannel contact center, advising clients by phone, email, chat, and social media. The role combines expert product guidance, exceptional client service, and sales development. Responsibilities Handle inbound and outbound client interactions and respond to inquiries across phone and digital channels. Process merchandise orders and maintain accurate client records. Build lasting client relationships, identify sales opportunities, and achieve sales, KPI, and service targets. Stay informed about products, launches, and processes, and partner with boutiques to support client needs. Requirements At least 3 years of experience in a contact center, customer service, or retail environment. Strong communication, selling, client relationship, and problem-solving skills. Comfort learning multiple technology systems; Microsoft Office proficiency required. Luxury retail, eCommerce, jewelry, or Salesforce/CRM experience is preferred. Availability to work a flexible schedule, including weekends and holidays. #J-18808-Ljbffr
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