1 Answers, responds to, and helps customers and patrons using the airport with all manner of questions, inquiries, or concerns; provides direction, insight, and information for airport operations, services, and other resources; handles and addresses noise complaints and other issues from the surrounding community and neighborhoods.
2 Inspects airport for compliance with FAA regulations pertaining to federal standards and requirements to
ensure the operational readiness of the airport; conducts daily terminal inspections for discrepancies to avoid possible injuries to the public; maintains aesthetics of the airport and reports any issues or maintenance concerns.
3 Assists, supports, and helps airlines with various requests, fuel or lavatory spill calls, custodial spills, and appropriate reporting methods for incidents; effectively uses communications software and systems to send messages to personnel and handle personnel or patron situations.
4 Keeps, maintains, and tracks records for all communications and incidents; ensure all situations are documented and reported to ensure proper and safe handling and resolution.
5 Inputs and submits various work orders for airport maintenance and care; ensures accuracy of information entered to ensure all work orders are completed in a timely and efficient manner; verifies tenant and issues keys and other security items.
6 Acts as liaison between the department and the tenants to provide information and service to tenants regarding the use of airport facilities; responds to inquiries regarding airport policy, airport tenants, and airport operations; answers TSA related questions and directs individuals to appropriate resources for further information.
7 Responds effectively to alerts and emergency situations; uses communications software to ensure all necessary parties and agencies are notified; effectively coordinates communications and information sharing to mitigate the effect of a situation on airport operations.
8 Performs any and all other work as needed or assigned.
1 Knowledge of airport regulations and general business management.
2 Knowledge of customer service care practices and principles.
3 Knowledge of airport policies, procedures, and detailed terminal layout.
4 Ability to communicate with various individuals from diverse backgrounds.
5 Knowledge of airport, airlines, and resources.
6 Ability to use various communications and information management software.
7 Communicating effectively orally and in writing.
8 Establishing and maintaining strong and effective relationships.
9 Ability to handle and communicate emergency situations with professionalism and skill.
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